Gallery:

• Art work is non-refundable.
• Butterflies vary in size and shape and are always subject to availability. When necessary, the artist may substitute a similar butterfly to one you have chosen unless you specify "no substitutions" in the comments section of the order form.
• Our merchandise is guaranteed to arrive in perfect condition.
• Once you receive possession of the art work, it should be displayed properly and handled with care at all times. Accidentally dropping or hitting the case will damage your butterfly display. This is the only way the displayed butterflies will ever "fall apart," and we cannot be held responsible for improper handling of the art work.
• Please follow the words of advice and care instructions enclosed with each butterfly art display case.

Care Instructions:

• Use caution in removing the bubble wrap that protects the display case during shipping. Do not use cardboard cutters or sharp objects that may scratch the acrylic surface.
• Do not expose case to direct outside sunlight, extreme heat or excessive moisture as found in small bathrooms or outdoors.
• Handle display case with care. Acrylic is fragile and can crack or scratch easily. Treat it as you would a fine crystal vase.
• Do not clean acrylic with any type of window cleaner, or multi-purpose household cleaning solution, as they usually contain ammonia and alcohol and will damage the acrylic surface. To clean, use a plastic polish only. We recommend that you use: Novus 1 Plastic Polish. This product can be found at most hardware stores.
• When using pest fumigation of any type, always remove art piece from immediate area. The chemicals have been found to cause fine hairline cracks on the acrylic surface.
• Use the metal screw(s) provided to hang display case. The acrylic display hook on the back of the case is specifically designed to provide a secure hold on the screw head.
• Avoid resting the display case on its corners. It is best to rest it on its front or back side.
• Consider track-lighting to effectively highlight the fluorescent brilliance unique to many of the butterfly specimens. Remember that if the case is hot to the touch, it is too hot for the butterflies. As with direct sunlight, strong spot lights are not recommended.

Large cases that are transported by air are designed with a small hole on the side, in order to equalize pressure. Enclosed with your display case is a small circular adhesive nib (plug) which should be placed over the hole as soon as the artwork arrives at its destination.

Gift Shop:

Most new, unopened or unused gift shop items are returnable for a full refund, minus shipping charges, if returned within 30 days from purchase. Refunds will be processed within 2-3 days after the merchandise has been returned in ‘sellable’ condition. Please call us at 305-296-2988 ext. 18 or email orders@keywestbutterfly.com for more information.

Replacements and exchanges must be requested within 30 days of purchase and will be dealt with on an individual basis. Many of our items are limited quanitiy or one of a kind. We will do our best to replace or exhange a like item but this may not always be possible. Please call us at 305-296-2988 ext. 18 or email orders@keywestbutterfly.com to discuss.